Just called for sale. My Ascent hood “slipped” while performing Hood Panel Vibration TSB 12-281-20

Dropped the car off last night for TSB 12-281-20 hood panel vibration (stickers and applicator already purchased) and recent Judder concern during low speed acceleration TSB. He called around 2pm to tell me BOTH issues would be taken care of, but the adhesive needed 24 hours to cure, which I already knew. No big deal.

The service rep just called. “Sorry, I have bad news. Your hood slipped while we were working and it got scratched.” (I didn’t think it was necessary to remove the hood: TSB PDF)

He said he has to send it to the shop to be serviced and it will take 2-3 days…but he has a loaner for me and will fix it. He said he wanted to be honest and make it better than it was when he came in.

I’m not complaining at all. Just an unfortunate accident and the dealer (so far) owns up to the mistake and will fix it. I guess we’ll see! :)

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